Delivery Policy

Shipping Policy - WTMLENS.COM

Delivery times: Processing within 2-5 business days after payment. Delivery within 48-72 hours (France), 3-7 days (Europe), 7-15 days (international) depending on the carrier chosen.

Carriers: Colissimo (tracking included), Mondial Relay (relay point), or express delivery (24-48 hours, France only, paid option).

Address: Double-check the address provided. No free reshipping in case of error.

Tracking: Tracking number sent by email. Report any damage within 48 hours to Ulysse.bourgois@yahoo.fr with photos.

Delays: Information sent by email in case of force majeure (strikes, bad weather). No refund of fees in these cases.

International: Customs duties payable by the recipient.

Stocks: In case of shortage, contact us within 48 hours for an alternative or refund.

Contact: Ulysse.bourgois@yahoo.fr or +33 6 18 59 70 11 (response within 24-48 hours, working days).